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DELIVERY AND RETURNS

DELIVERY INFO

FOR UK ORDERS AND DELIVERIES:

OF ONE-OFF ITEMS AND NOT HANDMADE TO ORDER ITEMS
will be dispatched within 1 to 3 working days from receiving your order, by 1st class recorded delivery.
f you want SPECIAL DELIVERY for urgent delivery or more expensive items (this will be £3.50 extra).then please call us on 02086439375 or email us at info@she-rocks.co.uk

HANDMADE TO ORDER ITEMS
will be dispatched within 2 to 7 working days from receiving your order (depending on stock availability) by 1st class recorded delivery. Excluding tiaras which may take upto 2 weeks to be dispatched.
f you want an item to be dispatched more urgently or by SPECIAL DELIVERY then please call us on 02086439375 (Special Delivery will be £3.50 extra)

FOR INTERNATIONAL ORDERS AND DELIVERIES.

ONE-OFF ITEMS AND NOT HANDMADE TO ORDER ITEMS
will be dispatched within 1 to 3 working days from receiving your order, by 1st class airmail and delivery times depend on country of delivery.

HANDMADE TO ORDER ITEMS
will be dispatched within 2 to 7 working days from receiving your order (depending on stock availability) by 1st class airmail. Excluding tiaras which may take upto 2 weeks to be dispatched and delivery times will depend on country of delivery.
Please call us on 02086439375 or email us at info@she-rocks.co.uk if you needed it to be dispatched urgently.
RETURNSRETURNS
RETURNS OF ONE-OFF AND NOT HANDMADE TO ORDER ITEMS.

You can return your one-off or NOT stated as "handmade to order items" (see description), within 7 days of receipt in the original packaging and undamaged to

She Rocks,
14 Beauchamp Road,
Sutton Surrey,
SM1 2PZ,

by recorded delivery (in case it gets lost in the post.) or special delivery for more valuable items.

and the reason for return, with your order number, name and contactdetails, so we can trace your order back


We will issue an exchange or refund , whichever you prefer, for the item upon receipt.






RETURNS OF HANDMADE TO ORDER ITEMS: (WILL BE STATED AS "HANDMADE TO ORDER" IN DESCRIPTION)

Items that are HANDMADE TO ORDER AND ORDERED IN THE SAME COLOUR AS PICTURE (AS SEEN) AND IN THE STANDARD LENGTH (see description) can be returned or exchanged within 7 days of receipt in the original packaging and undamaged to

She Rocks,
14 Beauchamp Road,
Sutton Surrey,
SM1 2PZ,

by recorded delivery (in case it gets lost in the post.) or special delivery for more valuable items.

and the reason for return, with your order number, name and contactdetails, so we can trace your order back


WE ARE SORRY WE CANNOT REFUND HANDMADE TO ORDER ITEMS THAT ARE DIFFERENT FROM THE STANDARD LENGTH OR HAVE BEEN ORDERED IN A DIFFERENT COLOUR FROM THE PICTURE OR CUSTOMISED IN ANY OTHER WAY THEN AS SEEN ON THE PICTURE , as they have been specifically made for you to your required size or colour or design when we received your order and are considered special orders.


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