She-Rocks Information

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About Us She-Rocks are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page.

Our Contact details:
She-Rocks
14 Beauchamp Road Sutton Surrey SM1 2PZ United Kingdom
Phone: 02086439375
Fax:
Email: info@she-rocks.co.uk

Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

We accept credit card payment. If you are shopping from North America or anywhere else, place your order and your credit card company will convert the transaction to US Dollars or your own currency.

We accept Visa and Mastercard and debit cards.

When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you a confirmation of your order. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Shipping And Handling All postage charges willl be added on the Paypal Checkout page SEE CHART BELOW FOR PRICES..
IF YOU PAY BY CHEQUE PLEASE ADD ON POSTAGE TO THE TOTAL AS ON THE CHART BELOW, AND MAKE THE CHEQUE PAYABLE TO TWICE AS NICE.

Within the UK and other European countries:
Items are sent by recorded delivery, 1st class

For orders with a value under £40 the charge is £2.50;
for orders with a value between £40.01-£100 the charge is £3.50;
for orders with a value between £100.01-£200 the charge is £4,
for orders with a value between £200.01-£500 the charge is £6;
all orders over £500 ON QUOTATION.
Please contact us for Order values higher than that amount.

For the USA:
All orders are posted by airmail parcel post. We retain proof of postage

For orders with a value under 70 USD the charge is 9 USD;
for orders with a value between 70.01 USD-172 USD the charge is 11 USD
for orders with a value between 172.01 USD-344 USD the charge is 14 USD,
for orders with a value between 344.01 USD-861 USD the charge is 15 USD
all orders over 861 USD are 20 USD with a limit to 1500 USD.
Please contact us for Order values higher than that amount.

For Australia:
All orders are posted by airmail parcel post. We retain proof of postage

For orders with a value under 93 AUD the charge is 14 AUD;
for orders with a value between 93.01 AUD-233 AUD the charge is 16 AUD
for orders with a value between 233.01 AUD-466 AUD the charge is 11 AUD,
for orders with a value between 466.01 AUD-999.99 AUD the charge is 30 AUD
all orders over 1000 AUD are 40 AUD with a limit to 1500 AUD.
Please contact us for Order values higher than that amount.

Delivery Schedule We deliver your order within 2-3 weeks of purchase, as our designs are made to order ( subject to availability of components.)

If you need the item urgently, please contact us and we do our utmost to get it to you sooner.

Cabochon bracelets, Fashion Jewellery items and rings will be posted within 2-3 working days subject to availability.

Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Tax Charges All orders are VAT free.

Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.

Guarantee We guarantee your satisfaction.
You can return your purchase within 7 days of receipt in the original packaging, undamaged and you will get a full refund for the item, not for the postage.
We cannot refund handmade to order items (always doublecheck on the details with the enlarged picture if the item is handmade to order ), or items that have been ordered in a different format from the standard colour or length on the item as seen on the picture, as they have been specifically made for you when we received your order and are considered special orders.

Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on 02086439375 (International +44 02086439375) or fax us on or write to us at 14 Beauchamp Road Sutton Surrey SM1 2PZ United Kingdom

Privacy Policy She-Rocks do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.

Returns Policy You can return your purchase within 7 days of receipt in the original packaging, and get a full refund for the item, not for the postage.